Conflict diagnosis
Map a current situation involving conflict diagnosis; separate facts from assumptions and identify questions that need clarification.
All programmesLeadership & Management / PM-LEA-016
Conflict during Change
A practical programme in conflict during change, connecting working concepts with team decisions and relevant workplace examples.
About the Course
This programme develops a working approach to conflict during change in the context of management priorities and execution. Participants move from understanding the main concepts to examining a case, testing alternatives and explaining a practical recommendation. The three modules focus on conflict diagnosis, constructive discussion and agreement tracking. Examples are selected after the training brief so that they reflect the responsibilities and experience of the participant group.
Course Objectives
- Explain the role of conflict diagnosis and identify the information required for a reliable assessment.
- Use a structured worksheet to examine constructive discussion and compare reasonable alternatives.
- Identify assumptions, missing evidence and implementation concerns related to agreement tracking.
- Prepare a decision brief with responsibilities and performance measures for discussion with a manager and team.
- Translate the exercise into a workplace action plan with owners, review points and measurable progress.
Who Can Benefit
- Managers and supervisors: apply conflict diagnosis to their responsibilities through a guided case and a course-specific worksheet.
- Team leaders and improvement coordinators: apply constructive discussion to their responsibilities through a guided case and a course-specific worksheet.
- Strategy and operations professionals: apply agreement tracking to their responsibilities through a guided case and a course-specific worksheet.
Participant experience and learning needs are reviewed before the programme is confirmed.
Curriculum & Practical Work
Constructive discussion
Compare two approaches to constructive discussion; explain the expected benefits, limitations and information gaps.
Agreement tracking
Develop an action plan for agreement tracking; assign responsibilities and agree how results should be reviewed.
Learning Method
Short concept discussions, guided worksheets, group comparisons and instructor feedback, followed by a workplace action plan.
Educational programme. No professional accreditation is implied; specialist legal, engineering or tax advice requires qualified professionals.